Help, FAQ & Buyer Support.

Send yourself a password reset email.

1. Go to the sign-in page and select Forgot password? or use the password reset link below.
2. Enter the email address associated with your account.
3. Click the submit button.
4. Check your email inbox, spam folder, and junk folder.
5. Open the reset email and click the reset link.
6. Choose a new password and save it.

Reset your password here.

1. Sign in to your account.
2. Go to My Account.
3. Open the account or password settings area.
4. Enter your current password.
5. Enter your new password.
6. Save your changes.

Use a strong password that you do not use on other websites.

Sign in, go to your My Account area, and edit your account details. Make sure your email address is typed correctly because invoices, outbid notices, reset links, pickup details, and support messages may be sent there.

Usernames usually may only contain letters, numbers, underscores, and hyphens. Avoid spaces and special characters.

Usernames are unique. Two users cannot share the same username. If the username you selected is already in use, choose a different username.

This usually means you already created an account with that email address. Use the password reset page to recover access instead of creating a second account.

Reset your password here.

If you are not receiving expected site emails, please check the following:

1. Check your junk mail folder or spam folder.
2. Verify your email address is entered correctly in your account settings.
3. Check whether your inbox storage is full.
4. Check your notification preferences in your account settings.
5. Make sure your email client, such as Outlook, is not in offline mode.
6. If you use POP3 email, verify the emails were not downloaded to a different device.
7. Add [email protected] to your contacts or safe sender list.

If you still are not receiving emails, contact ESBJ support.

First, check your account dashboard, inbox, spam folder, and junk folder. If you still cannot find your invoice, contact ESBJ with your name, account email, auction name, and lot number.

Yes. Winning bidders are responsible for checking their account and auction results after an auction closes. Email notices are helpful, but failure to receive or notice an email does not automatically cancel a winning bid.

Bids are generally binding and cannot be canceled just because you changed your mind, entered the wrong amount, missed a detail, or cannot pick up the item. Contact ESBJ immediately if you believe there was a serious mistake.

Another bidder may have already placed a higher maximum bid. The system can automatically increase their bid according to the auction’s bid increments until their maximum is reached.

Some auctions use a soft-close feature. If a bid is placed close to the scheduled ending time, the lot may extend to give other bidders a fair chance to respond.

Payment is typically due shortly after the auction closes, according to the posted auction terms and invoice instructions. Review your invoice carefully and pay on time.

A buyer’s premium is an additional percentage added to the winning bid amount. It is part of the total purchase price and is paid by the winning bidder.

Contact ESBJ as soon as possible with your name, account email, invoice number, auction name, and a clear explanation of the issue. Please contact ESBJ before filing a payment dispute or chargeback.

Unless clearly stated otherwise, buyers should assume they must bring their own labor, tools, and equipment. ESBJ staff may not be available to lift, carry, disassemble, pack, or load purchases.

Items not picked up during the posted pickup window may be considered abandoned unless ESBJ approves other arrangements in writing. Missed pickup may result in loss of the item without refund and may include additional storage, labor, or disposal fees.

ESBJ may allow authorized pickup by another person. That person should bring your invoice, pickup information, and any identification or authorization requested by ESBJ.

No. Shipping is only available when stated in the auction terms, lot description, or when ESBJ agrees in writing before bidding. If shipping is not available and you cannot pick up locally, do not bid.

The buyer is responsible for all shipping, packing, handling, insurance, carrier, and third-party shipper costs.

In some cases, buyers may arrange a third-party shipper or authorized pickup person. Third-party shippers are independent businesses, and ESBJ is not responsible for their pricing, packing, damage, delay, loss, or performance.

No, unless the listing clearly states otherwise. Even if an item is described as “tested” or “powers on,” that may only mean a limited function was observed at the time of listing.

Buyers are responsible for reviewing all photos, descriptions, terms, and pickup details before bidding. If something is visible in the photos or could reasonably be discovered by inspection, it may not be grounds for a refund or cancellation.

Yes. If you are unsure about a lot, contact ESBJ before bidding. Include the auction name, lot number, and your question.

1. Refresh the page.
2. Check your internet connection.
3. Try another browser such as Chrome, Edge, Safari, or Firefox.
4. Clear your browser cache.
5. Try another device.
6. Contact ESBJ if the issue continues.

Bids can fail because of slow internet, page timeout, browser issues, account status, payment/account requirements, auction closing, or a higher competing bid. Place bids early enough to avoid last-second technical problems.

Contact ESBJ with your full name, account email, auction name, lot number, invoice number if available, pickup date if relevant, and a clear explanation of the issue.